March 18, 2020
To all families and friends of The Cottages Residents:
We hope you and your families are all safe and healthy during these unprecedented times. We know how rapidly the COVID 19 (Corona Virus Disease 2019) outbreak is affecting our daily lives and we want to reach out to let you know how all of us at The Cottages are responding. The Center for Disease Control and Center for Medicare Services is currently enacting national emergency protocols due to COVID-19. As response to this current health crisis, Cottages Senior Living has adopted similar emergency protocols to keep our residents safe and healthy. As of Saturday, March 14, 2020, we tightened our heightened visiting schedule that had been in effect since March 12, in all our Cottages homes. Our new protocol, is as follows:
Until further notice, no non-essential individuals will be allowed to enter the buildings. Currently that allows for staff, emergency personnel, and medical providers. Any exceptions to this will be a limited amount of family members for residents who are actively dying. All staff who are allowed entry will be required to take their temperature. Any individual showing a temperature above 100.4 degrees, coughing, sore throat, or shortness of breath will be turned away. All staff permitted entry will immediately wash their hands and use common universal precautions throughout their shift.
In addition, we no longer allow gatherings of individuals within our homes and extra precautions are being taken to allow for a minimum of 6 feet between individuals. This includes dining and all in-house activities.
I was on a conference call just today with the CEO of American Health Care Association and he reports that emergency funding is in the works to allow for an increase in the supply chain of PPE (personal protective equipment) for our staff and residents. This includes, sanitary and disinfecting wipes, masks, gowns, in addition to other hygiene supplies such as toilet paper. Please know that currently we are well stocked here at The Cottages and we are in conversation with our suppliers almost daily to ensure that our staff and residents do not experience a reduction in these needed supplies.
I know all of this creates unwanted pressure and concern for you. Please understand we are doing all we can to keep your loved ones safe and are continually monitoring as we receive directives and information from city, state and federal agencies, medical partners and healthcare associations on a daily basis. Please bear with us as we do our best to mitigate this situation. We invite you to call, text, or video conference with your loved one frequently. All the Cottages homes are equipped to accommodate alternative ways for you to communicate with your family member. Feel free to reach out to myself or your building administrator with further questions or concerns.
Mark Maxfield, Owner/CEO